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Delivery & Our Policy Overview

You can also check out all our delivery and customer policies here to know exactly what to expect when you order.

Delivery & Shipping Policy

A clear shipping and delivery policy helps set expectations, build trust, and avoid confusion by outlining exactly how and when customers can expect their orders. It covers everything from processing times to shipping options and what to do if something goes wrong. It’s an essential part of creating a smooth, professional experience.

We strive to process all orders within 1–5 business days, excluding weekends and public holidays. Once dispatched, you'll receive a confirmation email with your tracking number. Orders are shipped via trusted carriers such as Pack n Send Australia. For customers within Australia, standard shipping typically takes 2–7 business days, whilst International orders usually arrive within 10-20 business days, depending on location and customs processing. Our delivery costs for a full kit is usually valued at approximately $300 AUD for Australian customers and may reach up to $600 AUD for international orders, accounting for exchange rates, customs duties, and shipping. Shipping costs are calculated at checkout and vary based on the selected weight of the products chosen and destination. As a thank you for your support, we’re currently offering a special VIP discount of 20% off all orders. While we aim to ensure prompt and safe delivery, we are not responsible for delays caused by postal services or customs. If your order is delayed, damaged, or lost, please contact us within 14 days so we can assist.

Terms & Conditions

Our terms and conditions of purchase are designed to ensure a clear, fair, and transparent experience for every customer. We’re committed to delivering high-quality, purpose-built products that meet the demands of real-world fieldwork. By outlining our expectations around pricing, returns, warranties, and product use, we aim to remove guesswork and support a smooth, reliable process from order to delivery.

By placing an order through our website, or email you agree to the following terms: 1. Product Customisation & Orders All products are custom-engineered to order. Once an order is confirmed and payment is received, production begins. Please double-check specifications before finalising your purchase, as changes may not be possible once fabrication starts. 2. Pricing & Payment All prices are listed in AUD and include GST unless stated otherwise. Full payment is required at checkout. We accept major credit cards, PayPal, and other secure payment gateways. 3. Product Use & Safety Our products are designed for off-road and field use. It is the customer’s responsibility to ensure proper installation and safe operation. We are not liable for misuse or unauthorised modifications. 4. Intellectual Property All designs, images, and content on this site are the property of our business and may not be reproduced without permission. 5. Updates & Changes We reserve the right to update these terms at any me. Continued use of our site and services implies acceptance of any changes.

Customer & Returns Policy

We’re committed to delivering high-quality, purpose-built products backed by reliable service and honest communication. If you’ve got questions, concerns, or need a hand with your order, we’re just a message away. Your satisfaction matters, and we're here to make sure everything runs smoothly from start to finish—no fuss, just solid support.

1. Product Quality We take pride in the craftsmanship and durability of our custom-engineered solutions. Each item is carefully built and inspected before dispatch to meet the demands of real-world use. 2. Order Support If you have questions before or after placing an order, we’re here to help. Whether it’s product details, fitment advice, or delivery updates, don’t hesitate to reach out—we’ll respond promptly and clearly. 3. Shipping & Delivery check out our policy. 4. Returns & Warranty Due to the custom nature of our products, we don’t accept returns for change of mind. However, if your item arrives damaged or faulty, contact us within 7 days of receiving product and we’ll arrange a repair, replacement, or refund in line with Australian Consumer Law. Customer Care We value every customer and aim to provide honest, respectful service at all times. If something’s not right, we’ll work with you to make it right—no runaround, just real support.

FAQ'S

Got a question?

You’re not alone.

Here’s where we answer the most common queries about our products, shipping, fit-outs, and support—so you can get the info you need, fast and fuss-free. Still need help? Just reach out and we’ll sort it. No question is to small, we are here to help.

Product & Customisation Q. What kind of UTV modifications do you offer? A. We provide custom-fit rail systems, lighting, storage solutions, and vermin control accessories. If you’ve got a unique project in mind, we can engineer something specific to your needs. Q. Can I request a fully custom build? A. Absolutely—most of what we do is tailored. Get in touch with Scott to chat through the scope and we’ll provide options and pricing. Orders & Shipping Q. How long does it take to ship my order? A. We aim to ship within 1–3 business days. Shipping times vary depending on your location and selected delivery option. Q. Do you ship internationally? A. Yes, we do. International delivery usually takes 7–14 business days. Customs delays may occasionally occur depending on the destination. Q. What are your product prices? A. Australian kit orders are typically around $300 AUD, with international orders reaching up to $600 AUD depending on customisation and delivery. 🛡️ Returns & Quality Q. What if my order arrives damaged or faulty? A. Contact us within 7 days of delivery and we’ll sort it—either a repair, replacement, or refund, depending on the issue. Q. Do you offer returns for change of mind? A. Due to the custom nature of our work, we don’t offer change-of-mind returns. But if there's a problem, we’ll work with you to fix it. 💬 Need More Help? Q. How can I reach out with questions? A. You can email Scott directly or connect with us through our websites and socials for more info, updates, and behind-the-scenes builds.

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